Shipping policy

Health Fact is based in and ships from the United States. Orders placed via our Site will be packed and dispatched within 2 business days, unless otherwise specified at time of purchase. Your tracking details will be sent by email following dispatch. Below is an indication of delivery times. Please note that these delivery timeframes are indicative only, and may change based on your specific location.

United States

2 – 5 business days, from dispatch

Rest of world

5 – 10 business days, from dispatch via DHL Express

Shipping rates

United States: Free shipping applies for orders valued over $99. For orders below $99, a shipping fee of $9.95 will apply at checkout.

Rest of world: Shipping costs are calculated in the shopping cart based on your location and will be added to the order total before checkout.

Wholesale orders: For wholesale orders below $1,000, a shipping fee of $14.95 will apply at checkout. Free shipping applies for orders valued over $1,000.

We are unable to refund your shipping costs if your shipping is delayed for circumstances outside of our control such as missed delivery, redelivery, or issues with the way your address has been listed. Please ensure your shipping address is correct at the time of placing your order, as we’re unable to redirect orders.

Signature required

A signature is required upon delivery for all Health Fact orders.

Once an order has been dispatched, the customer will receive a tracking link from the courier. Customers are responsible for using the tracking information to monitor their delivery and, if available, arrange delivery instructions or provide the courier with authority to leave the parcel without a signature.

Customers are responsible for being available to receive and sign for their order, or for making alternative delivery arrangements directly with the courier if a delivery attempt is unsuccessful.

If delivery is unsuccessful and the customer has not provided further instructions or arrangements to the courier, the order may be returned to Health Fact. In the event that an order is returned to Health Fact, the customer will be responsible for any additional shipping costs incurred to have the order re-sent.

If your order has not arrived within the specified delivery timeframe please check the tracking details that have been provided, or contact us via email on info@health-fact.com or phone our help team on +1 (714) 242-7506.

Please note, any missing order requests must be advised within 30 days from date of purchase, no further action will be taken for contact made after this time.

We endeavor to make sure that all products listed on our Site are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Export restrictions

Health Fact is based in the United States and products are available for shipping to United States addresses.

Customs & duties

For any orders shipped internationally, the customer is the importer of the product and will be responsible for all customs import duties and any associated taxes.